SMS Marketing is sending promotional campaigns or transactional messages for marketing purposes using text messages (SMS). These messages are mostly meant to communicate time-sensitive offers, updates, and alerts to people who have consented to receive these messages from your business.
How does SMS marketing work?
SMS marketing messages are sent from “short codes,” as opposed to full telephone numbers. These short codes are typically 5-6 digits, and can be associated with one sender, or shared across multiple senders.
Many countries (including the US) do not allow sender information to be altered. This means your message will appear as a text message from whatever short code your provider used (not from your business). That is why it’s important to include your company’s name in the message.
There are two message types you can send with SMS marketing:
Campaign messages are the classic “one-to-many” bulk text messages. They are typically used to communicate promotions (coupons, sales, etc.), or general information (event details, updates, weather alerts, etc.).
Transactional messages are “one-to-one” messages that are triggered by a certain event or behavior. An example of this would be an order confirmation or shipping notification for an e-commerce purchase. These messages communicate relevant and timely information to an individual.